Shipping & Refunds

Order Processing

Order processing begins after confirmation and payment where applicable. Processing times may vary depending on product availability and order volume.

Processing times may not include public holidays, non-business days, or periods of unusually high order volume.

Shipping Destinations

We ship to destinations available during checkout. Available shipping options depend on the selected country, region, and delivery address.

Delivery Time

Delivery times shown are estimates and may vary depending on destination, carrier, and operational circumstances.

Shipping Fees

Shipping charges may be calculated based on destination, shipping method, order weight, or order value where applicable. Available charges will be displayed before order confirmation.

Customs, Duties & Taxes

For international orders, customs authorities in the destination country may apply duties, taxes, or other import charges.

Unless otherwise stated during checkout, any additional charges imposed by local authorities are the responsibility of the customer.

Shipping Address

Customers are responsible for ensuring that the delivery address, telephone number, and other shipping information are accurate and complete.

Please contact us as soon as possible if you notice an address error. Address changes may not be possible once an order has been shipped.

Order Tracking

Where tracking is available, a tracking number or tracking link may be sent to the contact information provided with your order after shipment.

Delayed or Lost Shipments

If an order is significantly delayed beyond the expected delivery period, please contact us so we can assist with reviewing the shipment status with the carrier.

Return Eligibility

To qualify for a return, products generally need to be unused, undamaged, and in their original condition, including original packaging and accessories where applicable.

We may request proof of purchase or the order number before processing a return request.

Non-Returnable Items

For hygiene, safety, or product-specific reasons, certain items may not be eligible for return once opened or used.

• Products that have been used or damaged after delivery.
• Opened products where hygiene or cosmetic safety requires the item to remain sealed.
• Items missing original packaging or accessories where these are required.
• Products clearly identified as final sale or non-returnable.

Damaged or Incorrect Items

If you receive a damaged item or an item different from your order, please contact us as soon as possible with your order number and clear photos of the product and packaging where required.

Fragile Product Inspection

For fragile or breakable products, we recommend inspecting the package and product promptly upon delivery and contacting us quickly if visible damage is discovered.

How to Request a Return

Before returning any product, please contact us with your order number and the reason for the return request. We will provide the next steps if the item is eligible for return.

Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return and the circumstances of the order.

Where a return results from an error on our part, an incorrect item, or an eligible item damaged on arrival, return costs will be handled according to the circumstances of the case.

Return Inspection

Returned items may be inspected after receipt to confirm that they meet the applicable return requirements before a refund or other resolution is approved.

Refunds

Once a refund is approved, the eligible amount will normally be returned to the original payment method used for the order whenever possible.

Additional time may be required for the refunded amount to appear in your account depending on your bank, card issuer, or payment provider.

Exchanges

Exchanges may be available for certain items depending on product condition and availability. Please contact us before returning an item to confirm whether an exchange can be arranged.

Refused or Undeliverable Orders

If an order is refused or cannot be delivered because of an incorrect address or inability to reach the recipient, additional costs associated with returning or reshipping the parcel may apply depending on the circumstances.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation cannot be guaranteed after an order has entered processing or has been shipped.

Changes to This Policy

We may update this Shipping & Refunds Policy from time to time to reflect changes in shipping services, store procedures, or applicable requirements.