Frequently Asked Questions

Yes! Azura offers Cash on Delivery across all Emirates.

Yes. Send us a message on WhatsApp with your order number and we'll share the latest update on your delivery.

Please send us a photo on WhatsApp within 24 hours of receiving your order. We'll ship a replacement or issue a full refund, no questions asked.

Yes, for free on WhatsApp. Send us a photo of your skin and tell us your concerns, and the Azura team will build a routine that fits your skin and your budget.

Some combinations are best avoided. Use Vitamin C in the morning and Retinol/Retinal at night, and don't layer AHA/BHA with Retinol in the same step. Our WhatsApp team can check your specific routine.

Hydrating products: 1–3 days. Brightening and dark-spot treatments: 4–8 weeks of daily use. Anti-aging actives (Retinal, Retinol): 8–12 weeks. Consistency is key.

Yes. If a product doesn't suit your skin, message us on WhatsApp and we'll help you find something better suited.

Unopened products in their original packaging can be returned within 7 days of delivery. For quality issues with an opened product, send us a photo on WhatsApp and we'll sort it out right away.

Message the Azura team on WhatsApp and tell us your skin type, concerns and budget. We'll put together a simple starter routine for you.

Avoid products with Retinol, Retinal or other retinoids during pregnancy. Gentler alternatives include Bakuchiol, Niacinamide, Azelaic Acid and Hyaluronic Acid. Always check with your doctor first.

Many of our bestsellers are made for sensitive skin, including the Anua Heartleaf line. Message us on WhatsApp for personal recommendations.

Most of our Korean and Japanese products are free from pork-derived ingredients and ethanol alcohol. Halal certification varies by brand, so message us on WhatsApp about any specific product.

We currently ship within the UAE only. Follow Azura on Instagram for updates on new countries.

Visa, Mastercard, American Express, Apple Pay, Google Pay and Cash on Delivery. All card payments are fully encrypted and secure.

Absolutely. Every product at Azura is sourced from brand-authorised distributors or directly from the brands. We never use grey-market suppliers.

Orders can be changed or cancelled within 2 hours of being placed. Message us on WhatsApp as soon as possible.

We offer next-day delivery across the UAE.

Yes, delivery is free on orders of 199 AED or more. A standard delivery fee applies to smaller orders and is shown at checkout.