Shipping Policy

At AZURA, we are committed to delivering your order quickly, safely, and efficiently.

Order Processing

• All orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

• UAE: Delivery within 1–3 business days.
• GCC Countries: Delivery within 3–7 business days.
• International Orders: Delivery within 7–14 business days, depending on the destination.

Please note that delivery times are estimates and may vary during peak seasons, promotions, or due to customs procedures.

Shipping Fees

Shipping charges are calculated at checkout based on the delivery location and selected shipping method.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking information.

Incorrect Shipping Information

Please ensure that your shipping address and contact information are accurate. AZURA is not responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

Delays

While we strive to meet the estimated delivery times, unforeseen circumstances such as weather conditions, customs delays, or courier issues may occasionally affect delivery schedules.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer support team within 48 hours of delivery so we can assist you promptly.

Contact Us

For any questions regarding shipping or delivery, please contact our customer support team. We are always happy to help.

info@azurab.com