Return & Refund Policy

At AZURA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

• Products can be returned within 14 days from the date of delivery.
• Items must be unused, unopened, and in their original packaging.
• For hygiene and safety reasons, opened or used beauty and cosmetic products cannot be returned or exchanged unless the item is damaged, defective, or incorrect.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact our customer support within 48 hours of receiving your order and provide your order number along with photos of the product.

Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 7–14 business days, depending on your bank or payment provider.

Non-Refundable Items

The following items are not eligible for returns or refunds:

• Opened or used cosmetic products.
• Products damaged due to misuse or improper handling.
• Gift cards and promotional items.

Shipping Costs

Shipping fees are non-refundable unless the return is due to an error on our part or a defective product.

Contact Us

For any questions regarding returns or refunds, please contact our customer support team. We are always happy to assist you.